The Management Gap
Why adoption failsAI pilots almost never fail on the model. They fail in the gap between the team that bought the system and the people who have to run it every day.
A model that scores well in a notebook is not a system that survives a Monday morning. The failure shows up where the tool meets the operators: the caseworker who does not trust the output, the clinician who has no time to check it, the process that was never redesigned around it. None of that is a modelling problem, so none of it is fixed by a better model. It is an ownership problem, and ownership is decided before procurement, not after.
The fix is usually organisational, not technical, which is exactly why it is so easy to miss.
A question worth asking early: who actually owns this workflow the day after launch? If it is the vendor, or "the AI team," that is usually where the trouble starts.